Immediately following the announcement of top spot for the last quarter of 2006, we received great news about the year as a whole. BDRC's Meetings Benchmark Tracker uses mystery shoppers to assess the performance of venues at the enquiry stage. We're delighted that we claimed first place in the ‘Follow up' section, and joint top in the ‘Manner and Approach of Staff' area.
"The challenge now is to maintain this standard," said Mark Cooper, Sundial Group Sales Director. "Across our sales team, we focus on ensuring we recruit team players with the right attitude for hospitality, and then offer training and development in specific skills and procedures and this honour is welcome recognition of their hard work to be the best in the Meetings Industry. Customers can be assured that their enquiry will be handled swiftly, efficiently and with care by a talented team of Sales Professionals."
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