Our Values

We believe that our people make us the best conference and training services group in the country. Our values are embodied every day in their professionalism, experience, quality and respect for our guests and each other.

Professionalism

The discreet, seamless hospitality that is Sundial's hallmark is ideally suited to our customers' very specialised needs. Sundial hosted meetings are successful because of our attention to detail, secure privacy and focus.

Experience

Understanding customers' needs and providing responsive service are the long-term benefits we gain from attracting and keeping staff with the right skills and positive attitudes. This continuity also enables us to draw on a wealth of specialist experience. 

Respect

Sundial is a family business. We started what we believe to be the first independent conference centre over 40 years ago. A lot has changed since then, but not our core belief in respect for those around us. 'Treat people as you would like to be treated' is a golden rule everyone can understand and appreciate.

Respect for the people around us – treating them as we would wish to be treated

Being a considerate employer, supplier and customer

• Prospective Employee 'Brochure' (PDF)
• Employee Training Policy (PDF)
• Sustainable and Ethical Purchasing Policy (PDF)
• Quality promise (PDF)

Behaving ethically and without prejudice

• Equal Opportunities Policy (PDF)
• Accessibility information (PDF)
• Health and Safety Policy (PDF)
• Health and Safety Arrangements (PDF)

Fair and transparent terms of business

• Terms and conditions (PDF)
• Privacy policy (PDF)

Respect for our surroundings – having a positive impact on our immediate neighbourhood

Supporting community initiatives, sponsorships and charitable undertakings

• News stories from Barnett Hill
• News stories from Highgate House
• News stories from Woodside

Respect for the planet – playing our part and ‘doing our bit’

• Environmental Policy (PDF)
• Sustainability Policy (PDF)
• Environmental Action Plans (PDF)

Quality

Our standards are uncompromising with a relentless drive for value for money and continuous improvement. Our policies are designed to help our staff learn and develop, encouraging them to use their initiative and provide what's needed, when it's needed. We thrive on feedback and innovation. Sundial is an award-winning organisation.

• Awards and Accreditations