News: Highgate House Venue awarded ‘Gold Standard’ accreditation by BDRC Continental
17 Jan 2013
Sundial Group's conference venue in the Midlands, Highgate House, has been awarded ‘Gold Standard Accreditation' by BDRC Continental's VenueVerdict for delivering consistently exceptional customer service in 2012.
BDRC Continental is the UK's largest market research consultancy, and their VenueVerdict survey featured just less than 400 meeting venues and hotels across the UK and Ireland.
The VenueVerdict accreditation is based on 12 months' of customer feedback, with venues achieving a Net Promoter Score of +70 or higher from 40 or more responses a year.
BDRC Continental's Client Service Director, James Bland, said: "With only the top 7% of participating venues achieving Gold Standard, this accreditation truly represents a hallmark of quality".
Highgate House's Manager, Paul Williams, said: "We are delighted Highgate House has been recognised as Gold Standard by BDRC Continental. And given that the accreditation is the result of consistent feedback from our business conference customers makes it all the more rewarding."
For further information about Sundial Group's awards and accolades please visit www.sundialgroup.com