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Case Study: De Puy

"I have been staying at Barnett Hill for four days, dated the 1st - 5th of October (we are all leaving tomorrow), and I am part of the DePuy party that have been attending a training course.

I feel compelled to write, because the entire experience at this hotel has been nothing short of exceptional.

From the minute I walked through the door, the staff are caring and efficient. They make special requests at a moments notice happen- for example I mentioned it was a delegates birthday and we were each given a glass of bubbly and she had a cake with a candle, they go above and beyond. Another trivial example- I wanted a coffee out of hours, and a gentleman showed me how to use the machine and said it was a pleasure when I thanked him. What a fantastic team, you are so lucky to have them. Maryann Deeney does an exceptional job of managing the team- she is approachable, friendly, professional, and dedicated.

The food, also, needs a special mention. We have all been so full constantly!! Ellen Bridges, is responsible, (as the most gifted and talented pastry chef I have ever encounted) for me putting on half a stone this week! The salads and pastries, and the lamb are divine. Which was awesome! We kept going back for more!

The venue is beautiful, and coupled with delicious food and exceptional service, I felt an obligation to express, on behalf of all of us, our sincere thanks.

Please pass on our delight, and encouragement. The hotel is simply an example in exceptional staff, and beautiful food. We thank you."


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