Sundial Venues Achieve Gold Accreditation for Customer Service
Highgate House, Northamptonshire, Woodside, Warwickshire
Sundial Group's two meeting venues, Highgate House in Northamptonshire and Woodside in Warwickshire have both received ‘VenueVerdict's Gold Standard Accreditation' for Q1 by BDRC Continental, the UK's largest independent research consultancy.
The accreditation, which is based on customer feedback results from April 2015 to March 2016, is testament to the group’s ongoing dedication to providing exceptional customer service at its meeting venues.
Some comments that contributed to the accreditations include:
"All your staff are a credit to your company. Each member of staff we meet were unfailing polite and helpful."
"The service we recieve from the staff is the main reason we return every month."
"Overwhelmed by the friendliness of staff, made a massive difference."
"Every staff member encountered was friendly, helpful and professional."
BDRC Continental obtained feedback from around 375 participating meeting venues and hotels in the UK and Ireland. Highgate House and Woodside are amongst 45 venues that have achieved the Gold Standard accreditation.
Sundial Group's Managing Director, Tim Chudley, said:
“It’s fantastic news to have received the prestigious Gold Standard accreditation for Highgate House and Woodside, and extremely rewarding considering that it is based on customer feedback. This is fantastic recognition for everyone at both venues who always strive to make sure every guest has a positive customer experience."