Sundial Venues Achieve Gold for Customer Service
Highgate House, Northamptonshire, Woodside, Warwickshire
Sundial Group’s two meeting venues, Highgate House in Northamptonshire and Woodside in Warwickshire have both been awarded ‘VenueVerdict Gold Standard Accreditation' by BDRC Continental for delivering consistently exceptional customer service in 2015.
BDRC Continental is the UK’s largest market research consultancy, and their VenueVerdict survey featured around 375 meeting venues and hotels across the UK and Ireland.
This is the second year running that Highgate House and Woodside have achieved the Gold Standard Accreditation, while the group’s Surrey based venue, Barnett Hill, has achieved the Highly Commended Accreditation.
Based on customer feedback, these accreditations are testament to Sundial Group’s continued dedication to providing exceptional customer service at its three meeting venues.
Some of the comments which contributed to the accreditations include:
“Your customer care is always exemplary.”
“The team are so friendly and helpful - all our guests comment on it, and it makes our time there so much more enjoyable.”
“All your staff are a credit to your company.”
“Very efficient/very friendly - smiley faces everywhere!”
Tim Chudley, Managing Director of Sundial Group, said;
"We are delighted that Highgate House and Woodside have achieved Gold once again and that Barnett Hill has been Highly Commended. The accreditations are fantastic recognition for all of our teams, and it makes them all the more rewarding given that they are the result of customer feedback."